Parents’ Motivations for Calling an Out-of-Hours Helpline: Qualitative Study

Liv Borch-Johnsen   ^{1, 2, 3} , MD ;   Fredrik Folke   ^{2, 3, 4} , MD, PhD ;   Marianne Sjølin Frederiksen   ⁵ , MD ;   Morten Schrøder   ⁶ , MD ;   Gorm Greisen   ^{3, 7} , MD, DrMedSci ;   Stine Lund   ^{3, 8} , MD, PhD ;   Vibeke Zoffmann   ^{9, 10, 11} , MPH, PhD ;   Caroline Gren   ¹² , MD, PhD ;   Tine Tjørnhøj-Thomsen   ¹³ , MSc, PhD ;   Dina Cortes   ^{1, 3} , MD, DrMedSci

¹ Department of Pediatrics and Adolescent Medicine, Copenhagen University Hospital – Amager and Hvidovre, Copenhagen, Denmark

² Emergency Medical Services Capital Region, Copenhagen, Denmark

³ Department of Clinical Medicine, University of Copenhagen, Copenhagen, Denmark

⁴ Department of Cardiology, Copenhagen University Hospital – Herlev and Gentofte, Copenhagen, Denmark

⁵ Department of Pediatrics and Adolescent Medicine, Copenhagen University Hospital – Herlev and Gentofte, Herlev, Denmark

⁶ Department of Pediatrics and Adolescent Medicine, Copenhagen University Hospital – Rigshospitalet, Copenhagen, Denmark

⁷ Department of Neonatology, Copenhagen University Hospital – Rigshospitalet, Copenhagen, Denmark

⁸ Department of Pediatrics and Adolescent Medicine, Copenhagen University Hospital North Zealand, Hilleroed, Denmark

⁹ The Interdisciplinary Research Unit of Women’s, Children’s and Families’ Health, Copenhagen University Hospital – Rigshospitalet, Copenhagen, Denmark

¹⁰ Department of Public Health, University of Copenhagen, Copenhagen, Denmark

¹¹ Centre for Quality and Patient Safety Research in the Institute for Health Transformation, School of Nursing and Midwifery, Deakin University, Geelong, Australia

¹² Department of Pediatrics and Adolescent Medicine, Helsingborg Hospital, Helsingborg, Sweden

¹³ National Institute of Public Health, University of Southern Denmark, Copenhagen, Denmark